Shipping and delivery details at the Shea Butter store
Working hours are 24 hours
all the week
Sometimes we have a delay in answering from midnight to 08:00 in the morning
Requests are processed as soon as they are received
Charging is done 3 times a day
Orders placed after 08:00 PM will be shipped the next morning
We handle orders with precision and integrity in packaging and review more than once to ensure the safety and quality of the products before preparing them
All orders, whether inside or outside Riyadh, are wrapped and placed in a new carton
with high quality
Upon request, you can choose the shipping company and delivery method that suits you
Delivery usually takes two to five working days from the shipping company
(Working days for shipping companies are from Saturday to Thursday) Friday is off
As for the representative’s delivery inside Riyadh, it takes between one hour and a maximum of 24 hours, depending on the time the order is completed and the customer’s information about the address.
When registering the address, please write the name of the city in the city field, not the village or immigration
In the event that the customer cannot reach him on the specified date, or does not respond to the shipping company in sending the address or receiving the order
The Shea Butter Store does not bear any responsibility if the shipment is delayed or returned
Red Box Company (receipt from the nearest locker, and you can contact them if you want home delivery, which requires paying an additional fee to the company)
The shipping cost starts from 11 Saudi riyals and varies according to the shipping company and type of shipping
During the period of extreme heat and summer, we recommend choosing refrigerated shipping, as it treats the shipment as if it were ice cream
Because butter melts at a temperature of 30 degrees Celsius
FAQs
How much does shipping and delivery cost?
Prices and shipping companies are renewed and constantly updated (prices appear after adding the product to the cart and before paying)
Starting from 13.5 riyals depending on the city and delivery location
SMSA and Aramex start from 28 riyals
Is delivery to the customer's doorstep or to the delivery company's branch office?
Depending on the customer’s location and according to the shipping company, some areas are delivered to the door of the house, and some areas are not covered. Delivery is made to the nearest branch to the customer and the health information is with the shipping company.
How do I track my shipment and how do I know where the order has arrived?
After completing the order, the shipment information will be sent via email and mobile message. Enter the shipment number in the shipment tracking field with the shipping company you selected to track the shipment.
Aramex shipping company customer service number 920027447
SMSA Shipping Company Customer Service Number 920009999
Red Box Shipping Company Customer Service Number 920033259
Is there payment upon receipt?
Yes, it is available. Please choose Aramex
Our customer service will contact you to confirm the order, and if you do not respond within 24 hours, the order will be cancelled
How do I edit the address after completing the order?
If the amendment is made before sending the order to the shipping company, the amendment will be made by the store, and you can contact via WhatsApp to request the amendment
If the amendment is after the delivery of the order, the amendment will be made by the customer by communicating with the shipping company
I ordered an order when will it arrive?
From two to five days, and you can track the shipment. If it is delayed for more than five days, please contact customer service in the store
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